Dog Daycare FAQs

Absolutely. We offer complimentary meet-and-greet sessions at our Cobham facility. This lets us get to know your dog's needs, temperament and energy levels, and gives you the chance to see exactly how everything works before committing.

Yes. All dogs complete an assessment and settling-in session before joining daycare. This lets us see how your dog interacts with the group, and gives your dog the chance to settle at their own pace without any pressure.

Daycare suits social, people-friendly dogs who enjoy group environments. Every dog is assessed individually. All breeds are welcome, and if we have any concerns we'll always have an honest conversation rather than just saying no.

After you get in touch, we'll arrange a meet and greet at the facility. Once everyone's happy, you register online, add your dog's details and care notes, then manage bookings from there. On the day, we collect your dog, look after them all day and drop them home safe and happy.

We use people carriers, not vans: bright, airy vehicles with custom-built guards for safety. Dogs are not caged individually. The vehicles are unbranded for discretion, and your dog can see and interact with the driver throughout the journey.

Routes are planned every single night to minimise travel time for each dog. We do not run fixed routes. We work out the most efficient order each evening based on who is coming the next day, so no dog is in the car any longer than necessary.

Our own daycare staff do the driving: the same people who care for your dog throughout the day. The driver who collects your dog in the morning is part of the same team looking after them in the woodland. No strangers, no handoffs.

Collection begins from 7:45am. Drop-off in the afternoon is included in all weekly daycare prices. If you have specific timing requirements, speak to us when you sign up and we'll do our best to accommodate you.

Our team plans each vehicle's passengers thoughtfully, grouping dogs by route, temperament and existing friendships. Dogs who know each other travel together where possible, making the journey calmer for everyone.

A balanced mix of woodland play, enrichment activities and structured rest. Dogs are not running flat out all day. We build in proper downtime so they return home happy and tired, not overstimulated. Every dog is supervised from collection to drop-off.

Dogs are grouped carefully by size, age, energy level and existing friendships. We keep low staff-to-dog ratios throughout the day with consistent experienced carers in each group. We pay close attention to compatibility and adjust groupings if needed.

We are licensed for up to 150 dogs but typically care for around 90 on peak days. With over 40 acres of private woodland, every dog has space to explore, play and roam freely without it feeling crowded.

We embrace the outdoors. Rain does not stop play at Duncan's. We have indoor spaces for shelter and downtime, and every dog is thoroughly towel-dried and made comfortable before heading home.

A close-knit, consistent team. The same people who collect your dog are the ones who look after them all day. We do not separate collection from care. Our staff build real relationships with every dog, which means they notice changes in mood or behaviour quickly.

Yes. We're open 7 days a week, 365 days a year including bank holidays. On bank holidays we operate with reduced numbers and adjusted routes, so timings may differ slightly. Weekend availability can be limited, so we recommend booking ahead.

Yes, once fully vaccinated. We introduce puppies gradually and provide extra support as they settle in. Puppies are introduced carefully, with one-to-one time from our team to build their confidence before joining wider daycare life.

Our puppy programme is for fully vaccinated puppies from 12 weeks. Sessions run in our woodland setting using positive reinforcement only. We cover socialisation, basic manners, recall foundations, lead walking, exposure to new environments and structured rest.

Puppies need more structure, more rest and more careful introductions. We keep puppy groups separate from high-energy adult dogs until they are ready. Our team is experienced in reading early signals of stress or overstimulation and will adjust the day to suit each puppy.

Your dog stays in our family home, nestled within the daycare grounds. They enjoy a full day of daycare with familiar friends, come into the family home at the end of the day, have dinner, wind down and sleep in a cosy room. There is always someone there, and dogs are never left alone overnight.

Bring your dog's usual food, any medication they need and optional comfort items such as a favourite toy or their own bedding. Familiar smells can help them settle quickly.

Yes. A successful trial daycare visit is required before any overnight stay. Dogs who are already settled into daycare take to sleepovers much more naturally because the environment and team are already familiar.

Yes. If you're planning an overnight stay during a school holiday period, please enquire well in advance to avoid disappointment.

Our team is first-aid trained. If your dog is unwell or hurt during the day, you'll be contacted immediately and we'll arrange vet care if needed. We never wait and hope. If something does not look right, we act on it and keep you informed.

We do not believe in one-size-fits-all advice, and we're happy to work with you to find the right time for your dog. For most dogs we suggest neutering or spaying between 12 and 18 months. Larger breeds often benefit from waiting closer to 18 months. If your female dog comes into season, she'll need 10 days at home after her final day of bleeding and her slot is held during this time.

We welcome unneutered dogs provided behaviour is suitable. If your dog shows disruptive or hormonally driven behaviours, we may advise a temporary pause or discuss a neutering timeline. If you choose not to neuter at all, we'll always assess suitability individually.

Dogs are grouped carefully by energy level, size and existing friendships. A small, nervous dog will not be put in with a large, boisterous group. Our consistent team know each dog's personality well and spot tension before it becomes a problem.

Yes. Our rescue dog service is tailored to support the unique needs of rescue dogs, building confidence, gentle socialisation and a calm environment free from pressure. All breeds are welcome, and our team works closely with each rescue dog at their own pace.

We require a minimum of 4 days per calendar month. This helps dogs settle, stay socialised and maintain their routine within the pack. It reduces separation anxiety and keeps them familiar with our team.

Once you've completed your meet and greet, you'll register online and create a profile for your dog. From there you can manage bookings, update care notes and keep everything in one place.

Yes. Blue Light Card holders receive 10% off. Simply show your card when signing up and we'll apply the discount automatically. Multi-day pricing also means the more days your dog attends each week, the better value it becomes.

Sleepover pricing is separate from daycare rates. Please get in touch directly for current overnight pricing and availability.